|
Ronnie E. Hawkins
|
| Title: |
Vice President, National Ombudsman |
| Industry: |
Food Service |
| Type of Organization: |
Quick Service Restaurant |
| Major Product/Service: |
Food and beverages |
| Expertise: |
Mr. Hawkins provides internal mediation and conflict resolution within McDonald’s U.S. business for issues between the company and franchisees or corporate employees. |
| Geographic Area of Distribution: |
International |
| Affiliations: |
Board Member, New Bolingbrook Hospital; Co-Chair, St. John African Methodist Episcopal Church Steward’s Board, Aurora, Illinois |
| University/Degree: |
A.A., Business, Prince George's Community College, Maryland, 1980 |
| Born: |
January 12, 1956 |
| Hobbies/Sports: |
Church activities, golf |
| Spouse: |
Santa Hawkins |
| Children: |
Tanisha, Sharday |
| Work History: |
Mr. Hawkins started his career with McDonald’s 39 years ago as a crewperson, then moved up the ranks within restaurant operations, including Operations Manager and Director of Operations. In 1994 he was promoted to Home Office Director where he served in his first ombudsman role working as a liaison between the company and its franchisee diversity organizations. He later became a Division Ombudsman, providing internal mediation and conflict resolution between the company and franchisees or corporate employees. He was promoted to Vice President and National Ombudsman in 2003. Since becoming McDonald’s National Ombudsman, no cases have required outside mediation and less than one percent has been elevated to senior management. |
| Honors & Awards: |
McDonald’s President’s Award, annually given to only one percent of the company’s top employees around the world |
| Published Works: |
Featured in Ebony Magazine, December, 2006 |
| Career Accomplishments: |
Mr. Hawkins' greatest career accomplishment is in impacting challenging situations while keeping relationships intact. Personally, he cites his biggest successes as faith and family. Mr. Hawkins is in high demand from other companies looking to tap his expertise in how to put in place an ombudsman process, an influence that will no doubt have a lasting impact beyond McDonald’s. |
