Professional of the Year - IT/Engineering

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Valerie J.H. Cherry

Title: IT Manager
Industry: IT/Engineering
Type of Organization: IT, Engineering, and Science Solutions Company
Major Product/Service: Providing defense, aviation, information technology, and biomedical research to make the world safer, healthier and more efficient through information technology, engineering, and science
Expertise: Mrs. Cherry has over 20 years experience in help/service desk management with a concentrated experience in data analysis, help/service desk, deskside support, project management, information systems at the enterprise-level network, hardware, software and IT systems. She is experienced in customer support services, Tier I-III service desk, technical troubleshooting, unified communications operations, call center operations, software management, process improvements, and cross team collaboration.
Geographic Area of Distribution: International
Affiliations: Ray of Hope Baptist Church; African American Leadership Network; Women’s Network; Help Desk Institute
University/Degree: B.S., Electronic Engineering, DeVry Institute of Technology, 1986
Hobbies/Sports: Family activities, reading, learning
Spouse: Ruben
Married: January 2003
Children: Ryan, Sidney
Work History: Previously, Ms. Cherry served as a Computer Tech Support Analysis Manager with Lockheed Martin Corporation; She was a Director – Global Workstation Support for Inovant, LLC; and she was a Director – Global In-House Operations with Visa International.
Career Accomplishments: Mrs. Cherry captured six-figure savings for multiple organizations improving and streamlining processes. She developed high performance teams consistently exceeding service level agreements (SLAs), conducted software needs assessment, and championed change management initiatives resulting in 11% savings. Mrs. Cherry demonstrated success in project management through complex help desk migration and mergers. She optimized employee engagement through quantitative, metric driven decision making, and fostered teamwork in high volume centers receiving over 20,000 calls and emails monthly.