Professional of the Year - Corporate Housing/Relocation
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Melissa A. Callahan |
Title: | Guest Services Lead |
Industry: | Real Estate |
Type of Organization: | Corporate Housing Relocation Service |
Major Product/Service: | Providing a global cloud-based sourcing platform to search, compare and book temporary accommodations and hotels |
Expertise: | 25+ years experience; Responsible for providing effective support for all clients and guests by using knowledge of ReloQuest technology, her experience, and services to ensure a positive guest experience; Interacting with clients, guests and suppliers to provide information and response to questions before, during and after their stay in their furnished apartment or hotel; Involved in coordinating resolutions to service failures and concerns, by phone, within ReloQuest, and email; Resolves issues and provides a positive experience to the guest, client and supplier |
Geographic Area of Distribution: | International |
Affiliations: | Society for Creative Anachronism |
University/Degree: | Attended, William Paterson University |
Born: | January 18, 1977, Passaic, New Jersey |
Hobbies/Sports: | Archery, exploring Florida's beaches |
Work History: | Previously, Ms. Callahan was the director of operations with Regency Corporate Living; a client services manager with Rental Relocation; the director of finance and property management with Alexander Anderson Real Estate Group; and a quality assurance coordinator with Weichert Corporate Housing. |