Professional of the Year - Corporate Housing/Relocation

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Melissa A. Callahan

Title: Guest Services Lead
Industry: Real Estate
Type of Organization: Corporate Housing Relocation Service
Major Product/Service: Providing a global cloud-based sourcing platform to search, compare and book temporary accommodations and hotels
Expertise: 25+ years experience; Responsible for providing effective support for all clients and guests by using knowledge of ReloQuest technology, her experience, and services to ensure a positive guest experience; Interacting with clients, guests and suppliers to provide information and response to questions before, during and after their stay in their furnished apartment or hotel; Involved in coordinating resolutions to service failures and concerns, by phone, within ReloQuest, and email; Resolves issues and provides a positive experience to the guest, client and supplier
Geographic Area of Distribution: International
Affiliations: Society for Creative Anachronism
University/Degree: Attended, William Paterson University
Born: January 18, 1977, Passaic, New Jersey
Hobbies/Sports: Archery, exploring Florida's beaches
Work History: Previously, Ms. Callahan was the director of operations with Regency Corporate Living; a client services manager with Rental Relocation; the director of finance and property management with Alexander Anderson Real Estate Group; and a quality assurance coordinator with Weichert Corporate Housing.