Women of Excellence
Kathleen M. Thornton |
|
Title: | Senior Direct Customer Service |
Industry: | Insurance |
Type of Organization: | Insurance Company Call Center |
Major Product/Service: | Providing third party administration of insurance information and related insurance services |
Expertise: | 16 years experience; Oversees management team and support agents; Removes barriers for agents to better help their customers; Responsible for staffing needs and building staff; Consults regarding insourcing call centers |
Geographic Area of Distribution: | National |
University/Degree: | B.S., Criminal Justice, Minor in Sociology, Illinois State University, 1990; Workforce Management Certification, 2015; Private Investigator Certification, 2015 |
Born: | February; 15, 1966, Chicago, Illinois |
Hobbies/Sports: | Spirituality, personal growth, clean eating, healthy lifestyle |
Published Works: | 1 article |