Women of Excellence

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Kathleen M. Thornton

Title: Senior Direct Customer Service
Industry: Insurance
Type of Organization: Insurance Company Call Center
Major Product/Service: Providing third party administration of insurance information and related insurance services
Expertise: 16 years experience; Oversees management team and support agents; Removes barriers for agents to better help their customers; Responsible for staffing needs and building staff; Consults regarding insourcing call centers
Geographic Area of Distribution: National
University/Degree: B.S., Criminal Justice, Minor in Sociology, Illinois State University, 1990; Workforce Management Certification, 2015; Private Investigator Certification, 2015
Born: February; 15, 1966, Chicago, Illinois
Hobbies/Sports: Spirituality, personal growth, clean eating, healthy lifestyle
Published Works: 1 article